Frequently Asked Questions
Everything you need to know about shopping at Randalls
How do you ensure the freshness of perishable items during shipping?
We use insulated packaging and dry ice or gel packs to maintain optimal temperatures. All perishable orders are shipped via expedited delivery to ensure they arrive at your door in peak condition.
Where can I track my grocery delivery?
Once your order is dispatched, you will receive an email with a tracking link. You can also monitor your delivery status in real-time through the 'My Orders' section of your Randalls account.
What is your return policy for food products?
Due to safety and health regulations, we cannot accept returns on food items. However, if a product arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, Randalls carries a wide variety of organic, non-GMO, gluten-free, and vegan products. You can use our website filters to easily browse by dietary preference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 30 minutes of placement. After this window, the order is sent to our fulfillment center and cannot be changed.