Returns & Exchanges
At Randalls, we are committed to providing you with the highest quality groceries and perishables. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your peace of mind.
Verify Eligibility
Ensure your item is in its original packaging and accompanied by a receipt; perishable items must be reported within 24 hours of delivery or purchase.
Contact Support
Reach out to our customer service team via our online portal or visit the service desk at your local Randalls location to initiate your claim.
Return the Product
Bring the item back to the store or follow the provided instructions for scheduled pickup if your order was delivered.
Receive Refund
Once the return is verified, we will issue a full refund to your original payment method or provide store credit based on your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing